Refund policy

Refund Policy

Traffic Control Licences has a fair and reasonable refund policy.

All requests for a refund must be made in writing to Traffic Control Licences outlining the reasons for reimbursement. All cancellations in writing more than 72 business hours prior to the commencement of the unit will be eligible for a full refund.

If a course is cancelled by Traffic Control Licences the fees will be refunded or an alternative course schedule can be negotiated with the client.

Once a course has commenced fees are non-refundable unless the client states exceptional circumstances and can provide a medical certificate or show extreme personal hardship.

In this case fees may be refunded but would be on a case by case basis minus an administrative fee of $20.

If a client withdraws from a unit after the commencement of the unit, no refund of training program fees will be paid. If a client fails to attend the unit they have enrolled in, no refund of fees will be paid.

Information provided prior to enrolment or the commencement of training and assessment, whichever comes first, specifies the student’s rights as a consumer, including but not limited to any statutory cooling-off period (where applicable) and the student’s right to obtain a refund for services not provided by the Traffic Control Licences in the event the:

• Arrangement is terminated early, or
  Traffic Control Licences fails to provide the agreed services.